Learn how to address payment experience-related issues
to transform customer relationships, reduce churn,
lower costs, and increase lifetime value.

A payment experience is your subscriber’s overall impression and satisfaction when completing a financial transaction. It includes all interactions and touchpoints involved in the payments process, from the moment a potential subscriber decides to purchase, to the transaction's completion, and through recurring transactions.

Most subscription companies invest significant resources in customer experience (CX) to improve satisfaction and retention, typically focusing on product and customer support experiences. However, many overlook the payments experience, which significantly impacts customer satisfaction and retention. This is a critical gap for retention and CX leaders to address, as negative payment experiences can account for up to 50% of total churn.

Join us on September 26th at 1 PM Eastern with Steve Arentzoff, Senior Vice President at FlexPay, for an eye-opening webinar on the critical importance of a seamless payments experience. Learn how addressing payment-related issues can transform customer relationships, reduce churn, lower costs, and increase lifetime value.

We will also present an in-depth case study demonstrating how one company successfully reduced churn rates, boosted retention, and cut operational costs by implementing a customer-centric payments experience strategy.

Who Should Attend? 

This webinar is a must for subscription executives focused on retention and growth. If you are a Head of Product, Growth, Ecommerce, Payments, Finance, or a CEO looking to minimize the negative revenue impact of subscriber churn and better understand how to optimize your subscriber's payment experience, this session is designed for you.

Join Us! 

Don’t miss this opportunity to close the retention gap and elevate your customer experience! Register now to secure your spot.